Terms of Use

Interval is a structured reflection tool for couples considering a break. It helps you think things through, agree on how a break will work, and reach a decision at the end.

It is not relationship counselling, psychological therapy, medical care, legal advice, a crisis line or a domestic violence service. Nothing in the app is a diagnosis or a recommendation made for your particular situation, and nobody monitors what you write. If you are in danger or worried about your safety, contact your local emergency services or see support services.

You need to be 18 or over. You are responsible for keeping your password safe and for what happens under your account. Tell us at [contact email to be confirmed] if you think someone else has got into it.

You agree not to:

• use Interval to monitor, pressure, threaten or control another person;
• sign up as, or on behalf of, someone else without their knowledge;
• harass your partner or anyone else through anything you share;
• try to access another person's account or data, or disrupt the service;
• use the service for anything unlawful.

We can suspend or close an account that breaks these rules, particularly where someone could be harmed.

What you write belongs to you. You give us permission to store it and process it only so we can run Interval for you, for example to save your answers, show your partner what you choose to share, and compare your assessment with theirs. We do not use it for anything else.

When you share something with your partner, or write and sign an agreement together, they will be able to see it. Think before you share.

Interval is free during early access. When paid plans start, everything up to writing your break agreement stays free. To sign the agreement and run the break, a couple buys the Break Plan: one payment that covers both of you. The price is shown before you pay, and you will never be charged without agreeing to it. Payments are handled by Stripe. We never see or store your card details.

If you are not happy with the Break Plan, email us at [contact email to be confirmed] within 14 days of paying and we will refund it in full. You do not need to give a reason. The refund goes back to the card or account you paid with, through Stripe, and usually shows up within 5 to 10 business days.

The Break Plan is shared, so a refund removes it for both of you. Anything you have already written stays in your account.

After 14 days you still have your rights under the Australian Consumer Law (or your local consumer law), including a refund if the service has a major problem.

We work to keep Interval running and your data safe, but we cannot promise it will always be available or free of errors. We may change or improve features over time. If we ever decide to shut Interval down, we will give you reasonable notice so you can save anything you want to keep.

Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law or other laws that cannot be excluded. Apart from those rights, and to the extent the law allows:

• Interval is provided as is, and decisions about your relationship are yours;
• we are not responsible for indirect losses, or for what you or your partner decide or do;
• if we are responsible for a loss, our total liability is limited to the amount you have paid us in the previous 12 months, or, where the law allows, to supplying the service again.

You can stop using Interval and delete your account at any time from Settings. The Privacy Policy explains what happens to your data, including what your partner keeps.

We may update these terms. We will change the date at the top, and tell you in the app or by email before significant changes take effect. If you keep using Interval after that, the new terms apply.

These terms are governed by the law of New South Wales, Australia. If you live elsewhere, you may also have rights under your local consumer laws, and these terms do not take those away.

Assembly Growth, Sydney, New South Wales, Australia. Email: [contact email to be confirmed].